Technical Support Engineer (L2)

Be the escalation point for our clients when something is not working. You will diagnose, fix and explain, and feed what you learn back to engineering.

What you will own

• Investigation of escalated application and infrastructure issues
• Log analysis, database queries and reproduction of bugs
• Clear written updates to clients during an incident
• Knowledge base articles so the same issue is solved once

What we are looking for

• Two or more years in application or technical support
• Working SQL and comfort with the Linux command line
• Patience, clarity and ownership when a client is under pressure
• Willingness to work in rotating shifts