Closed
PAID JOB
Technology
Full Time
On-site
Technical Support Engineer (L2)
This role is closed. It is no longer accepting applications. You can still read the description, and other open roles are listed on the careers page.
Pune, India
2–4 yrs
₹5–9 LPA
Posted 19 Sep 2026
Be the escalation point for our clients when something is not working. You will diagnose, fix and explain, and feed what you learn back to engineering.
What you will own
- Investigation of escalated application and infrastructure issues
- Log analysis, database queries and reproduction of bugs
- Clear written updates to clients during an incident
- Knowledge base articles so the same issue is solved once
What we are looking for
- Two or more years in application or technical support
- Working SQL and comfort with the Linux command line
- Patience, clarity and ownership when a client is under pressure
- Willingness to work in rotating shifts
Skills we're looking for
Troubleshooting
SQL
Linux
Log Analysis
Ticketing Systems
Communication
Quick answers
- Where is the Technical Support Engineer (L2) role based?
- It is based in Pune, India.
- Is the Technical Support Engineer (L2) role remote?
- No. This is an on-site role, worked from the office.
- What does the Technical Support Engineer (L2) role pay?
- Pay is ₹5–9 LPA. This is a paid job at Moonfire.
- How much experience does the Technical Support Engineer (L2) role need?
- Moonfire is looking for 2 to 4 years of relevant experience.
- What skills does the Technical Support Engineer (L2) role require?
- Troubleshooting, SQL, Linux, Log Analysis, Ticketing Systems, Communication.
- How do I apply for the Technical Support Engineer (L2) role?
- Select Apply now on this page, upload your resume and submit the short form. Moonfire never charges candidates any fee for a job, interview or offer. Apply only through this website.