Closed
PAID JOB
Technology
Full Time
On-site
Technical Support Associate (Fresher)
This role is closed. It is no longer accepting applications. You can still read the description, and other open roles are listed on the careers page.
Pune, India
0–1 yrs
₹2.2–3.6 LPA
Posted 19 Sep 2026
Help clients and colleagues get unstuck. This is a good starting point for a career in IT operations or engineering.
What you will do
- Handle first line support requests by email and ticket
- Reproduce issues and document clear steps for engineers
- Update the knowledge base with what you learn
- Grow towards L2 support or a technical role
What we are looking for
- Any graduate degree, preferably in IT or computer science
- Good English communication, written and spoken
- Basic understanding of computers, networks and the internet
- Patience and a genuine wish to help
- Willingness to work in shifts
Skills we're looking for
Troubleshooting
Communication
Ticketing Systems
Networking Basics
Customer Support
Quick answers
- Where is the Technical Support Associate (Fresher) role based?
- It is based in Pune, India.
- Is the Technical Support Associate (Fresher) role remote?
- No. This is an on-site role, worked from the office.
- What does the Technical Support Associate (Fresher) role pay?
- Pay is ₹2.2–3.6 LPA. This is a paid job at Moonfire.
- How much experience does the Technical Support Associate (Fresher) role need?
- No prior experience is required. Freshers and recent graduates are welcome.
- What skills does the Technical Support Associate (Fresher) role require?
- Troubleshooting, Communication, Ticketing Systems, Networking Basics, Customer Support.
- How do I apply for the Technical Support Associate (Fresher) role?
- Select Apply now on this page, upload your resume and submit the short form. Moonfire never charges candidates any fee for a job, interview or offer. Apply only through this website.